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Bulletin Reason: Back Up Memory Failure/Operating System
Parameter Loss
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Date of Bulletin: 06/01/2011
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Models Affected: All ZNC And CNC Computer Controlled Models
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Bulletin Summary
ALL COMPUTER CONTROLLED XERMAC POWER SUPPLIES CONTAIN A SOLID STATE
MEMORY DEVICE TO MAINTAIN THE OPERATING SYSTEM MEMORY IN THE EVENT
OF A POWER LOSS. THIS MEMORY DEVICE IS SUBJECT TO FAILURE OVER TIME
AND/OR ELECTRICAL DAMAGE CAUSING THE OPERATING SYSTEM SOFTWARE TO BE
LOST. WHEN NEW MACHINES WERE SOLD, A COPY OF THE BASE OPERATING
SYSTEM SOFTWARE WAS INCLUDED WITH THE MACHINE. IT IS IMPORTANT
TO NOTE THAT THE BACK UP SOFTWARE IS ONLY THE BASE OPERATING
SYSTEM AND DOES NOT INCLUDE OPERATING PARAMETERS FOR YOUR
SPECIFIC MACHINE TOOL. IN THE EVENT OF A BATTERY BACK UP SYSTEM
FAILURE YOUR SPECIFIC OPERATING PARAMETERS WILL BE LOST
RENDERING YOUR MACHINE INOPERABLE. WITHOUT A COMPLETE SOFTWARE BACK
UP IT IS IMPOSSIBLE TO RECAPTURE YOUR SPECIFIC OPERATING PARAMETERS.
Consequence
WHEN YOUR OPERATING PARAMETERS ARE LOST THERE IS NO WAY TO RECAPTURE
THOSE PARAMETERS. EVEN AFTER INSTALLING THE FACTORY BACK UP
SOFTWARE YOUR MACHINE WILL NOT BE ABLE TO OPERATE WITHOUT AN
AUTHORIZED FACTORY INSTALLATION TECHNICIAN PROGRAMMING YOUR MACHINE
PARAMETERS.
Remedy
A COMPREHENSIVE SOFTWARE BACK UP, TO INCLUDE YOUR SPECIFIC OPERATING
PARAMETERS, SHOULD BE CREATED. YOU ARE HIGHLY ENCOURAGED TO HAVE A
QUALIFIED MEMBER OF YOUR I.T. DEPARTMENT CREATE A COMPREHENSIVE
OPERATING SYSTEM BACK UP. SHOULD YOU NOT HAVE A STAFF MEMBER
QUALIFIED TO PERFORM THIS TASK YOU ARE ENCOURAGED TO CONTACT A THIRD
PARTY SERVICE PROVIDER WHO HAS THE EXPERTISE TO ASSIST YOU.
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